Girlfriends Gift Shop

FAQ's

 

    • What method of payment do you accept?

    • What about shipping cost, locations, options, insurance, and sales tax?

    • Return Policy

    • When will my items be shipped?

    • Do you take telephone orders?

    • If an item is listed as out of stock, am I out of luck?

    • How do I ask you a question?

    • New Merchandise


    What method of payment do you accept? top

    We accept Visa, MasterCard, Discovery and American Express

    What about shipping cost, locations, options, insurance, and sales tax? top

    Shipping- At this time shipping is only available in the U.SWe ship all orders via USPS.  We are not responsible for lost or stolen packages.  Any merchandise shipped can be insured for an extra charge up to $200.00 through USPS.  Please contact us after your order has been placed to request additional insurance & charge amount or different shipping carrier. 
     
    Free shipping on orders over $100.00.
     
    ***For your protection during the holiday season delivery confirmation/signature is required.***
     
    Sales Tax- Kentucky residents are subject to 6% sales tax on all orders.

    Return Policy top

    • Manufacturing Defective and errors in shipping:  All returns have to be made within 10 days of purchase.  Please contact us immediately should you receive any defective merchandise.  Shipping and handling fees are not refundable.
    • Exchange Policy:  Factory damaged item(s) need to be returned within 10 days. We will issue store credit to your account and waive the restocking fee for exchanges.  Item(s) must be in satisfactory condition for resale, which includes:  Unused and in their original plastic bags.  Items must be returned within 10 days.
    • Return and Refund Policy:  If you are not satisfied for any reason, you may return your item(s) within 10 days for a full refund of the purchased price (less 20% restocking fee).  Item(s) must be in a satisfactory condition for resale, which includes: Unused and in their original plastic bags. Return shipping must be paid by buyer.  
    • Any merchandise that is returned must have a return authorization number that is issued by Girlfriends Gift Shop Returns Department.  To obtain a return authorization number, please email us at customerservice@girlfriendsgiftshopky.com.  The return authorization number must be clearly written on the outside of the package when it is sent to Girlfriends Gift Shop.  Any packages received without a return authorization number written on the package will be declined.
    • No returns on clearance, sale items or items marked as is. 
    Note:
    Shipping and Handling Fees are non-refundable.
    On returns/exchange t he customer is responsible for all shipping charges back to our store. 

    When will my items be shipped? top

    If in stock items are shipped within 1-3 business days. 

    Do you take telephone orders? top

    Yes, please contact us Monday, Tuesday, Thursday  & Friday at 502-220-3308 between the hours of 10:00am to 8:00pm EST. Wednesday, 10:00am to 5:00 pm EST.

    If an item is listed as out of stock, am I out of luck? top

    Absolutely not!  Please check back with us and e-mail us if you see an item you want that is out of stock and we will notified you when it become available. 

    How do I ask you a question? top

    Simply click on the "Contact Us" link, type in your question (don't forget to include your e-mail address!), and click on the link below the question box to send away!
     
    You can also Live Chat with us if we are available. 

    New Merchandise top

    New merchandise is added weekly so please check back with us and join our Facebook page.

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